Part 1 - 離晒大譜嘅拿波里B&B!

上個月去完意大利旅行返來, 因為太多野攪, 所以都係攪到尋日先張d相整理好放上Facebook比d朋友睇。

本來我地個行情好長:

米蘭 - 都靈 - Modena - 帕爾瑪 - 都靈 - 熱拿亞 - Cinque Terre - 佛羅倫斯 - 比薩 - Lucca - 錫耶納(Siena)-Assisi-巴里 (Bari) - Alberobello - 拿波里 - 羅馬

但去到個行情嘅一半, 即係在佛羅倫斯時, 我地已經開始頂唔順去咁多地方。雖然我地都好想繼續南下, 尤其是我地好想去Bari同Alberobello, 但想過度過後, 我地決定: 去完錫耶納後, 唔再南下, 但就掉番轉頭, 再北上!!  都幾神經, 因為我地竟然重複去番都靈同Cinque Terre!

由於決定再返都靈同Cinque Terre, 我地要立刻cancel之後行情plan好去嘅地方嘅住宿; 而同一時間, 又要即刻做兩件事 ~ 打電話比我在都靈嘅朋友, 問可唔可以在佢屋企住4晚 (真係嚇鬼死佢啦!); 又要send message比我地在Cinque Terre個friend, 問佢可唔可以幫我地book兩晚當地嘅hostel住。都靈個朋友一口就答應絕無問題 (太好喇, 唔該晒佢); 而在Cinque Terre嘅朋友亦好幫手, 幫我地book左地方住 (又唔該晒), 欠落一街人情添....

再回到都靈 ~ 太好喇, 一個令我好有歸屬感嘅地方! 

再回Cinque Terre (五鄉地), 因為呢度景色真係非常優美寧靜, 好寫意嘅生活, 攪到我幾唔想走添... 

點知尋日, 我個一齊去旅行個friend, email我, 講個晴天霹靂嘅消息我知, 佢話拿波里間B&B竟然過左佢張信用卡一晚住宿嘅卡數! 

事緣在網上訂hostel/ B&B房, 多數都要你比低信用卡號碼同有效日期作實 (但就唔會過你數, 除非你book左房又失左蹤唔出現, 佢地先會過你一晚房租嘅卡數; 但絕對係有cancellation policy的); 朋友一早已經email間B&B, 通知佢地我地要cancel個booking, 但係佢地一路都冇回覆喎, 但我朋友冇佢地電話號碼, 所以打唔倒比佢地, 但諗住應該冇問題掛...

我朋友收到呢間B&B收鬼左我地錢單野後, 激氣到爆, 即刻send左個email過去炮轟佢地! 邊知, 間B&B竟然話佢地係冇cancellation policy!!  我真係第一次聽到話有 hotel/hostel/B&B冇cancellation policy, 咁咪即係有佢著數得我蝕底?  book房但唔比人cancel, 照收人錢?  攪鬼錯!  旅客book住宿, 但隨時可能因為行情改變或其他原因而需要cancel住宿, 其他大型網上訂酒店嘅網站, 都有 cancellation policy....最"正"係佢地reply我個friend嘅email, 請先看我朋友寫比間B&B嘅回應:

Dear Nicola,
 
Thanks for letting me know that your B&B does not have a cancellation policy. But why can I find 72 hours cancellation policy on website like "hostelworld.com"?

Also, would you please explain why didn't your B&B reply my email when I want to cancel the booking, and inform me in advanced that due to there is no cancellation policy, one night room fee would be debited from my credit card?
 
Grazie mille,
xxxxxxxxx (我個friend個名)

然後又睇下佢地點reply我個friend吖:

xxxxxxxxx (我個friend個名):

web site hostelworld 72 hours cancellation policy

web site hostelbookers 48 hours cancellation policy

web site venere 24 hours cancellation policy

my web site don't have the cancellation policy

regards

太好, 原來你有d同別人與眾不同, 人所不知嘅揾人笨條款, 咁我一定要公諸於世喇, 唔好等第二d人 (尤其係自已人 ~ 香港人)再比人揾老襯!

Bed and Breakfast Firenze 32, Napoli

間B&B, 就在拿波里火車站附近, 就係因為見佢咁就腳, 咪book佢囉, 估唔到係....

受過教訓, 以後一定要醒醒目目, book房一定第一時間要問清楚佢地嘅cancellation policy, 呢樣野好重要。